Most Contactable Professional Association Guarantee

Please note, our 24-hour guarantee:

• Applies exclusively to frontline contact made by members (ie calls, emails or live chats)
• Excludes public holidays and weekends
• Excludes contact made via social media
• Excludes contact made by non-members
• Excludes contact made from anonymous numbers or addresses
• Excludes bounced emails, emails that are marked as spam or emails that are malicious in nature
• Excludes contact that a reasonable person would consider to be the end of a conversation
• Excludes contact that is commercial in nature
• Is only redeemable once per 24-hour period
• To clarify, a single reply to multiple emails in a thread or a single email responding to multiple threads is considered a satisfactory response
• To avoid confusion, although we endeavour to respond to your enquiry in full as fast as possible, notification that your enquiry is being escalated for response is considered a valid response within the timeframe